Integrated Front Door (MASH and Early Help)

Professional Referral changes due to Covid-19 outbreak - please read this before making any professional referrals or reading the pages in this section.

Information for parents and families can be found on our accessing support  or child protection pages. This page is aimed at professionals and agencies, although parents and families may find this detailed information useful. 

The Integrated Front Door

The Integrated Front Door is the term used to cover the services that work across Cambridgeshire and Peterborough to manage the referrals received in respect of children and young people. It includes the MASH, the Emergency Duty Teams (Adults and Children) and the Missing Exploited and Trafficked Hub and the Early Help Hub.   

Customer Service Centre

The Customer Service Centre is the point of contact for all safeguarding concerns regarding children and young people. It enables contacts to be filtered to the relevant service quickly and efficiently through the use of a Pathway document to ensure that children, young people and families receive the right level of intervention in a timely manner.