Customer Services and contact details

Coronavirus (COVID-19) service update:

Please only call our Contact Centre if your enquiry is of an urgent nature. If your enquiry is not urgent, please search our website for the information you need or submit using our online enquiry form.

If you have tried searching our website and not found what you need you can contact the relevant service below.

Our phone lines are open 8am to 6pm Monday to Friday. Only the Adult Social Care, Registration Service and Waste Management phone lines are open on Saturdays, between 9am and 1pm.

Council service contacts via Customer Services Team

General enquiries 0345 045 5200
Adult disability

0345 045 5202

Adult social care

0345 045 5202

Birth, death and marriage registrations 0345 045 1363
Blue Badge applications 0345 045 5204
Children and young people's social care 0345 045 5203  
Citizenship ceremonies 0345 045 5155
Concessionary bus pass

0345 045 1367

School bus pass: 0345 045 5208


0345 045 1364

Families and childcare information

0345 045 1360
Enquiry form
This phone line is only open between 9am and 5pm, Monday to Friday

Help with online forms 0345 045 5200
Highways (including roads and pathways and fault reporting) 0345 045 5212
Learning disability partnership

0345 045 5202

LGSS - enquiries for HR, finance, pensions, procurement and property services

0300 126 7333
(8am to 5pm, weekdays only)
Visit the LGSS website


0345 045 5225

This phone line is closed until further notice

Media enquiries 01223 699 281 (weekdays 9am to 5pm) 
Occupational Therapy for adults

0345 045 5202

Park and Ride 0345 045 5213
This phone line is closed until further notice
Passenger transport 0345 045 0675
School bus pass 0345 045 5208
Schools admissions

0345 045 1370
Online enquiry form

Sensory Services 0345 045 5202
07717 618 735 (texts only, monitored Monday to Thursday, 9am to 5pm, and Friday, 9am to 4.30pm)
Trading Standards (business queries)

0345 045 5206

Travel and roads 0345 045 5212
Parking: 01223 727900
Waste and recycling (please contact your district or city council about residential bin collections)

0345 045 5207

Enquiries can be emailed to

Call costs

Details of how much it costs to call our contact numbers are available on the OFCOM website.

Visit us

Please note: Our council reception offices are closed to the public until further notice.

Council reception offices

Awdry House, Wisbech

110 Ramnoth Road, Wisbech, PE13 2JD

Babbage House, Cambridge

Castle Park, Castle Hill, Cambridge, CB3 0AT

Bargroves Centre, St. Neots

Cromwell Road, St. Neots, PE29 1LY

Hereward Hall, March

All Saints Close, County Road, March, PE15 8NE

Noble House, Ely

St. Thomas Place, Cambridgeshire Business Park, Ely, CB7 4EX

Scott House, Huntingdon

Scott House, 5 George Street, Huntingdon, PE29 3AD

Shire Hall, Cambridge

Shire Hall, Castle Hill, Cambridge, CB3 0AP